Concise Content:

The course commences by exploring the 9 C’s of communication, underscoring the importance of delivering messages that are clear, concise, and complete. It then delves into fundamental communication principles such as the "feel, felt, found" method for handling objections and the importance of understanding "I versus You" communication. Emphasis is placed on techniques for highlighting key information effectively.

Participants are introduced to a comprehensive array of listening skills, covering at least ten essential techniques, as well as approximately thirty-five critical telephone and email communication skills or tactics. Additionally, the course addresses the significance of interpreting body language cues.

Moving forward, the curriculum focuses on honing persuasion abilities, encompassing ethos, pathos, logos, Kairos, and other persuasive techniques. Participants are also equipped with essential presentation skills, ranging from capturing audience attention to fostering engagement through questions.

Furthermore, the course explores key aspects of business communication, including methodologies such as the Six Thinking Hats, RACI matrix, brainstorming, and multi-voting, alongside leveraging intranet and extranet platforms for effective communication. Ensuring the dissemination of vital information through blogs is also emphasized.

To consolidate learning, the course concludes with a series of inquiries designed to assess participants' comprehension of the essential communication skills vital for navigating the business landscape!